Hassle Free Returns

We want you to shop with confidence, that is why all of our personal customers are completely covered by our Hassle Free Returns Policy.

1. Arrange a return through the website or by getting in touch with us via email or phone

2. We'll advise on the best method of return

3. When we receive your item, we'll issue your refund

 

 

Full Returns Policy

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

 

1. General

These terms apply only to the sale of goods to private individuals and is in addition to “the grove group” TERMS AND CONDITIONS OF SALE.

All business to business transactions are governed solely by the “the grove group” TERMS AND CONDITIONS OF SALE.

 

2. Right to Cancel

All private individuals have a right to cancel within 14 days of receiving goods. Exceptions to this rule are:

  • the supply of goods that are made to the customer's specification or are personalised
  • the supply of goods that are liable to deteriorate or expire rapidly
  • goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons
  • audio, video recordings or computer software that were sealed at the time of delivery and have been unsealed
  • goods that have been combined with other goods after delivery so that they become inseparable

 

3. Notification

The customer will advise "the grove group" of their desire to cancel under these regulations using a durable medium (e.g. email) within 14 days of receipt of goods

 

4. Return Postage

All return carriage costs will be paid for by the customer. In the case of large or hazardous items we will contact you to arrange the return, please note that you will be liable for any costs incurred by us for collecting these items.

 

5. Refunds

"the Grove Group" will reimburse the customer without undue delay and within 14 days of reciept of returned items (or proof of return if earlier). All refunds will be made to the same payment method used to pay for the original goods.

 

6. Deductions

Only the cost of basic delivery will be refunded, any optional upgrades to this will be deducted from the refund amount.

If the value of any returned goods has been diminished by the customer handling them beyond what is necessary to establish their nature, characteristics and function or any other lack of reasonable care on the customers part then reasonable deductions will be made from the refund to cover this.

 

7. Address and Company Details

Company Name: G Mitchell Ltd t/a The Grove Group

Company Registration Number: 5165435

VAT No: 315783057

Address: G. Mitchell Ltd. Unit 22, Victoria Way, Burgess Hill, West Sussex, RH15 9NF

Telephone Sales/Enquiries: 01444 246400